TOP NOTCH POLICY
Payment Policy:
Acceptable Forms of Payment:
Cash
VENMO ($2 fee applies)
Check (Local Only)
Please Note: All Services Require Payment UPFRONT Prior to All Residential Cleaning Services
(Biweekly, Monthly, Weekly, Move Out Clean, Deep Cleans).
**Vacation Rentals and Air BnB cleanings are a Required 7 day Advance Payment.** If you Mail payments, Please Make sure they will be Received before the Cleaning Service Date. If you are Away or Out of town Please Prepay.
Overdue payments by 1 day will have a late fee of $25.00 assessed each day until payment is made. In addition, interest will be charged at the rate of twelve percent (12%) per month on all overdue amounts. Top Notch Cleaning reserves all rights available under Oregon law to collect any amounts due and owing pursuant to this agreement.
Cancellation/ No Show/ Reschedule Fees
If the cleaning appointment is cancelled same day or we arrive at your home and nobody is present or you inform us that you forgot to call to cancel, a $75 fee will apply.
If a cleaning appointment is cancelled less than 72 hours in advance, you will still be responsible to pay for the cleaning days (if any) within this time period. Payment is due immediately.
If you are needing to cancel your entire service, these requests must be made by a Phone Call (no texts).
If a cleaning is rescheduled by the client less than 24 hours in advance, rather than cancelled, a fee of $35.00 will be charged.
Client agrees to reimburse Top Notch for all costs (including attorneys’ fees) incurred by Top Notch Cleaning in collecting late payments.
Accounts with excessive no show or cancellation rates may be closed by management even if fees are paid.
**LIMITATION OF LIABILITY**
All items of value that are non-replaceable, one-of-a-kind, sentimental value, collectors items, trophies, discontinued patterns, family heirlooms, and high cost crystal-china-ceramic items must be disclosed to Top Notch Cleaning. These items cannot be cleaned due to insurance regulations. Top Notch Cleaning,LLC will not be liable for items not disclosed and listed on this estimate. We will not be liable for items broken or damaged due to product wear-and-tear, nor damage to or caused by fixtures that are not properly secured such as pictures, mirrors, window treatments, wall coverings, lack of furniture glides for wood floors, lack of scratch covers on the bottom of furniture decor, cabinet mounted appliances, and household accessories.We will not be liable for damage that is not reported within 24-hours of your last cleaning. We will not accept liability for damages directly or indirectly caused by non-standard company products and equipment requested to be used.
If Top Notch Cleaning, LLC is requested by the client to clean windows or window blinds,Top Notch Cleaning will not be responsible for any damage or loss if such blinds are damaged in the cleaning process.
SERVICE QUALITY GUARANTEE
Top Notch Cleaning strives to provide outstanding cleaning services for our clients. If you are unhappy with any cleaning service provided, you are required to notify us within 24 hours of service in order for us to address and correct the problem.
If we receive prompt notification, we will come back to examine the problem. If the problem involves the quality of service we have provided, we pledge to correct the problem at no charge and additionally provide one half hour of cleaning services at no extra charge to compensate for your inconvenience.
If we do not receive notice of a problem within 24 hours of the cleaning, or if you decide to correct the problem yourself, we will not be able to correct the problem for you nor will you be compensated for your inconvenience.
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Top Notch Cleaning can provide all cleaning materials and supplies. However, if you desire that we use your own equipment e.g. vacuum cleaner, mop & bucket, cloths and cleaning materials, you will need to let us know BEFORE your appointment. If you have special situations or type of finish on walls, sinks, cabinets, or floor that require a specific solution other than what we use, you need to let us know and not assume we should know.
Health and Safety
All equipment, including electrical, to be used by Top Notch Cleaning, LLC must be in good working order. Any Clients home we clean must be a safe working environment in which to do our job properly. Health and Safety is important for both parties.
Alarm and Security Systems:
You must inform us of any alarm system that needs to be unset or reset. It is in our best interests for your keys to be kept secure at all times. It is our policy to keep our customers keys safe however we will be fully responsible for any keys lost or mislaid for them to be replaced as soon as possible.
If you as the customer are present, please make sure that you are there to let us in at the agreed time. If we arrive at the designated time and no one is home without giving notice, you as the customer will be responsible for paying Top Notch Cleaning, LLC the full amount of hours for that day. No cleaning fee will be refunded.
Any Incidental costs incurred by the company or cleaners as a result of a clients action will be fully reimbursed by the customer immediately
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